Grievance Redressal

In accordance with the Information Technology Act, 2000 and rules made under it, the Consumer Protection (E-Commerce) Rules, 2020 and the Digital Personal Data Protection Act, 2023, the details of our Grievance Officer are:

• Name: Grievance Officer
• Organisation: VYOMIRA
• Email: info@cloudisoft.com
• Phone: +91 88668 19132 (Mon–Sat, 10:00–19:00 IST)

Process

1. Email the Grievance Officer from your account email, describing the issue and any order reference.
2. We acknowledge within 48 hours with a ticket number.
3. We resolve within one month of receipt and explain the outcome.

If you are not satisfied

• Personal data complaints: the Data Protection Board of India.
• Consumer complaints: the National Consumer Helpline (1915 / consumerhelpline.gov.in) or the appropriate Consumer Disputes Redressal Commission.
• Payment disputes: PayU’s grievance channel or your bank; for unresolved digital payment complaints, the RBI Integrated Ombudsman Scheme.