Terms of Service

1. Agreement

These Terms are a contract between you and VYOMIRA under the Indian Contract Act, 1872 and the Information Technology Act, 2000. By creating an account or purchasing a pack you agree to them, to our Privacy Notice and to our Refund & Cancellation Policy.

2. Eligibility and accounts

• You must be at least 18 years old and able to form a binding contract.
• Keep your credentials confidential; you are responsible for activity under your account. Tell us promptly at info@cloudisoft.com if you suspect misuse.
• You may enter another person’s birth details only with their permission.

3. What VYOMIRA is — and is not

VYOMIRA computes astronomical positions for a birth moment and presents traditional Vedic astrology interpretations of them, optionally phrased by an AI language model. Astrological interpretations are traditional and symbolic; their predictive claims are not scientifically established. The service is provided for reflection, self-exploration and entertainment.

VYOMIRA does not provide medical, psychological, legal, financial, investment, tax or other professional advice, and does not predict death, illness, pregnancy, accidents, litigation or investment outcomes. Do not delay or forgo professional advice because of anything on VYOMIRA. We do not sell gemstones, yantras, rituals or other remedies. See our Astrology & AI Disclaimer.

4. AI-generated content

Some answers are written by an AI model from chart evidence we compute, then checked by our validator. AI output can still be incomplete or wrong. Each answer shows whether it was AI-written or produced by our rule engine, and the chart factors behind it. You can rate or report any answer.

5. Prices, payment and taxes

• Prices are shown before purchase in Indian Rupees (INR) and include applicable GST unless stated otherwise. International cards are charged in INR; your bank may apply conversion charges.
• Payments are processed by PayU, an RBI-authorised payment aggregator. Your payment is subject to PayU’s terms. We do not store payment credentials.
• A message pack is a one-time purchase of the stated number of AURA replies. It is not a subscription and does not renew. Unused messages do not expire while your account exists. Replies that are care/safety responses, identical repeat questions, or generation failures are not charged.
• Cosmic Plus also unlocks detailed reports for the chart saved on your account at the time of use.
• Monthly plans (Explorer, Cosmic Plus Monthly) renew every month until cancelled. With UPI Autopay or a card e-mandate you authorise recurring payments as permitted by the Reserve Bank of India's e-mandate framework; we notify you at least 24 hours (normally 48 hours) before each charge, and you can revoke the mandate at any time from Billing, your UPI app or your bank. Monthly message allowances refresh each period and do not roll over.
• We may change prices for future purchases; changes never affect packs already bought.

6. Refunds and cancellation

Governed by our Refund & Cancellation Policy, which forms part of these Terms.

7. Acceptable use

You will not: misuse or attempt to gain unauthorised access to the service or other users’ data; scrape, bulk-query or reverse engineer it, including its rate limits and validation; use it to harass, defraud or discriminate against anyone; resell access; or upload unlawful content. We may suspend accounts that breach this section, with notice where practicable.

8. Intellectual property

The VYOMIRA name, logo, design, software, rule catalog and original text are owned by or licensed to us. We grant you a personal, non-exclusive, non-transferable licence to use the service and to download reports for your personal use. Your questions remain yours; you grant us a limited licence to process them to provide the service.

9. Disclaimers and limitation of liability

To the extent permitted by law, the service is provided “as is” and “as available”. We work hard to keep calculations accurate (see our Methodology), but we do not warrant that interpretations will be accurate, complete or suitable for any purpose. Nothing in these Terms excludes liability that cannot be excluded under Indian law, including under the Consumer Protection Act, 2019. Subject to that, our total liability arising out of or relating to the service is limited to the amount you paid us in the 12 months before the event giving rise to the claim, and we are not liable for indirect or consequential loss.

10. Suspension and termination

You may stop using VYOMIRA and delete your account at any time. We may suspend or terminate access for material breach of these Terms or where required by law; if we terminate without cause, we will refund the unused portion of any pack.

11. Governing law and disputes

These Terms are governed by the laws of India. Please first contact our Grievance Officer — most issues are resolved quickly. Any dispute not resolved within 30 days may be referred to arbitration by a sole arbitrator under the Arbitration and Conciliation Act, 1996, seated in Mumbai, conducted in English; subject to that, the courts at Mumbai have jurisdiction. Nothing here limits your right as a consumer to approach a Consumer Disputes Redressal Commission or the National Consumer Helpline (1915).

12. Changes and contact

We will give at least 14 days’ notice of material changes by email or in-app. Questions: info@cloudisoft.com. Grievances: Grievance Redressal.